Privacy Policy

Introduction

eardocqvba B.V. ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website eardocqvba.life or use our discount marketplace services.

As a company registered in the Netherlands (Registration Number: 47381926), we comply with the General Data Protection Regulation (GDPR) and all applicable data protection laws in the European Union.

Data Controller

eardocqvba B.V. acts as the Data Controller for the personal information collected through our services. Our contact details are:

Data Collection

The data we collect includes personal information that you voluntarily provide to us when you use our services, register for an account, make purchases, contact us, or otherwise interact with eardocqvba.

Information You Provide

• Name and contact information (email address, phone number, postal address)
• Account credentials and profile information
• Payment information and billing details
• Purchase history and preferences
• Communication records and customer service interactions
• Feedback, reviews, and survey responses

Information Automatically Collected

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location data (general geographic location based on IP address)
• Cookies and similar tracking technologies (see our Cookie Policy)

How We Use Your Information

We explain how we use your information for various legitimate business purposes, always in compliance with applicable data protection laws. The use of your data is based on the following legal bases under GDPR:

Contract Performance

• Process and fulfil your orders
• Provide customer support and service
• Manage your account and profile
• Process payments and prevent fraud

Legitimate Interests

• Improve our products and services
• Analyse website usage and performance
• Prevent fraud and ensure security
• Conduct market research and analytics

Legal Compliance

• Comply with legal obligations and regulations
• Respond to legal requests and proceedings
• Maintain records for tax and accounting purposes

Consent

• Send marketing communications (where you have opted in)
• Use cookies and tracking technologies
• Process sensitive personal data (where applicable)

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business, including payment processors, shipping companies, IT service providers, and marketing platforms. These providers are contractually bound to protect your information and use it only for the specified purposes.

Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, property, or safety, or that of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained while your account is active and for 3 years after account closure
• Transaction Records: Retained for 7 years in compliance with tax and accounting regulations
• Marketing Data: Retained until you withdraw consent or for 2 years of inactivity
• Website Analytics: Anonymised after 26 months
• Customer Support Records: Retained for 3 years after the last interaction

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal information:

To exercise any of these rights, please contact us at privacy@eardocqvba.life. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection and security
• Incident response procedures

International Data Transfers

Your personal information may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules
• Certification schemes

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website usage. For detailed information about our use of cookies, please refer to our Cookie Policy.

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@eardocqvba.life.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal information in accordance with applicable data protection laws.